Intro: Please read carefully. We are mutually bound by these terms the moment you

The participant/client advance your deposit.

 

Booking your spot

This gathering is priced per person. 

The initial 50% ensures your spot 

The remaining 50% is due 10 days before the start of the retreat.

Bookings are non transferable.

 

Refunds and Cancellations

If we cancel the retreat you get 100% of your funds back 

We understand that unexpected events can arise that can affect your plans

If you can't make it:

 

- 14 days or less prior to the start date - 

we lose the hotel deposit and so do you 250eu. 

- 7 days or less prior to start day- all deposits become non refundable.

- In any circumstance- - As long as we can fill your spot, we return your funds minus 20% admin fee.

 

Airfare

SoulfulTravel Gatherings and retreats do not include national or international airfare. SoulfulTravell strongly recommends you wait until the trip is confirmed to run before booking airfare or making any non-refundable travel arrangements.

Travel & Health Insurance

SoulfulTravell recommends Clients obtain travel medical insurance. This insurance must cover personal injury and emergency medical expenses including, but not limited to, helicopter evacuation, air ambulance and repatriation.

It is strongly recommended the coverage be extended to include cancellation, curtailment, and all other expenses that might arise as a result of loss, damage, injury, delay or inconvenience occurring to the Client during travel. SoulfulTravel shall have no liability for loss, theft of or damage to baggage or personal effects. Personal belongings lost or stolen while unattended by the client in public lounges or other public areas, whether on board a train, bus, or other mode of transportation, publicly owned or operated by SoulfulTravel or elsewhere, are not reimbursable. Losses due to ordinary wear and tear, and other acts of God are not reimbursable. SoulfulTravell cannot accept responsibility for and in no event shall be liable for loss or damage of valuables or other articles left in or on facilities used by SoulfulTravel such as hotels, huts, expedition vehicles, or any other mode of transportation.

The Client acknowledges that the cost of SoulfulTravel Gatherings do not include insurance and that the Client has been advised to obtain separate coverage at an additional cost. When obtaining travel insurance the Client must ensure the insurer is aware of the type of travel to be undertaken.

Evacuation Procedures and Costs

SoulfulTravel Crew, local guides or other representatives decisions will at all times be final on all matters likely to affect the safety and well-being of the trip. We reserve the right to prohibit any traveler from continuing on a trip with no right of refund if, in our opinion, that traveler’s actions pose a threat to the safety of others, to the wildlife, themselves, or if the traveler’s actions and/or behaviors are harming the enjoyment of the trip for others.

Evacuations costs are to be covered by the person being evacuated.

Travel documents 

Valid Passport: The Client must be in possession of a valid passport required for entry, departure and travel to retreat destinations (passport must be valid 6 months past the return date), all visas, permits and certificates including vaccination certificates (if required), insurance policies, etc. are required for the whole of the journey. The Client accepts full responsibility for obtaining all such documents, visas and permits prior to the start of the retreat and is solely responsible for any adverse consequences resulting from missing or defective documentation. Any information or advice given by SoulfulTravel regarding visas, vaccinations, climate, clothing, baggage, special equipment, etc. is purely advisory, provided as a courtesy to the Client and SoulfulTravel is not responsible for any errors or omissions as to the information provided by third parties such as the appropriate governmental authorities.

 

Claims and Complaints 

If a Client has a complaint against SoulfulTravel, the Client must first inform the Retreat Leader or guide at the earliest opportunity to allow the grievance to be rectified. If satisfaction is not reached, contact the SoulfulTravel Chief of Operations whilst on retreat so that SoulfulTravel is provided the opportunity to rectify the matter. Failure to indicate dissatisfaction whilst on retreat will result in the Client’s ability to claim compensation from SoulfulTravel being extinguished or at least reduced. If satisfaction is still not reached through these means on retreat then any further complaint must be put in writing to SoulfulTravell within 10 days of the end of the trip.

Participants Responsibility 

The Client acknowledges he or she may be visiting places where the political, cultural and geographical attributes present certain risks, dangers and physical challenges greater than those present in their daily life. By booking travel with SoulfulTravel l, the Client acknowledges they have considered the potential risks, dangers and challenges, and expressly assumes the risks attendant to such travel conditions. The Client is solely responsible for acquainting themselves with customs, weather conditions, physical challenges, and laws in effect at each stop along the itinerary, and is encouraged to locate or make contact prior to embarkation with their local embassy or consulate at the trip destination.

Suppliers and Independent Contractors

Hotels/accommodation, shuttle services, excursions or other elements of SoulfulTravel may be arranged by SoulfulTravel with local suppliers who may themselves engage the services of local operators and/or sub-contractors. SoulfulTravel will at all times endeavor to appoint reputable and competent local suppliers. The terms and conditions of the suppliers will be applicable. These may limit or exclude the liability of the supplier. The liability of SoulfulTravel will not exceed that of any supplier. Local laws and regulations of the relevant country will be relevant in assessing the performance of the services of any supplier. Neither SoulfulTravel nor any carrier is liable for independent contractors.

Safety and Enjoyment

We take your safety and well-being very seriously, which is why we partner with trained professionals for our all of domestic and international retreats. However, you are ultimately responsible for your safety, which is why we ask all retreat participants to sign a liability waiver before departure. To avoid possibly dangerous situations, it is extremely important that you obey any rules and regulations imposed by the SoulfulTravel Retreat Leaders and/or Local Guides and instructions given by them.

SoulfulTravel reserves the right to prohibit any Client from continuing on a trip with no right of refund if, in our opinion, that Client’s actions pose a threat to the safety of them, others, or to the wildlife, or if that Client’s actions or behaviors are seriously jeopardizing the enjoyment of the trip for others. The decision of the SoulfulTravel Retreat Leader or representative will at all times be final on all matters likely to affect the safety and well-being of the trip. All Clients must, at all times, strictly comply with the laws, customs, foreign exchange and drug regulations of all countries visited, and SoulfulTravel will not accept responsibility or liability for any Client who contravenes any laws or other regulations of any country visited.

Health and Fitness

Most SoulfulTravel trips should not be overly strenuous for people who are healthy and reasonably fit. If you (or anyone on whose behalf you are booking) are affected by any condition, medical or otherwise, that might affect your or other people’s enjoyment of the trip, you must advise us of this at the time of booking. If your health or fitness changes between the time of booking and your trip departure date, you must notify the SoulfulTravel office of these changes before the retreat starts.

Photo, video and potential content creation

In the course of participation in a SoulfulTravel retreat, photos or video may be taken by participants, guides and professional photographers. These images may be used in any SoulfulTravel promotional materials, website, all social media platforms (i.e. Instagram), etc., unless Clients specifically request to the photographer or in writing to SoulfulTravel to not use any material your image is depicted in. Otherwise, permission is granted to SoulfulTravell to perpetual, royalty-free, worldwide, irrevocable license to use such images for publicity and promotional purposes.

Changes to the Program

SoulfulTravel and its partners reserves the right to alter retreat programs and itineraries due to weather, road conditions or other circumstances. These programs may be changed or cancelled at any moment due the trip to assure the safety of our clients and staff. No responsibility is accepted for losses, expenses due to delays, changes of flights or other services because of strikes, accidents, sickness, damage, negligence, weather, war, changes in schedules or other similar causes. SoulfulTravel and its partners do not assume responsibility for accidents or deaths that can be traced to the participants’ negligence, acts of third parties or exterior circumstances such as weather, natural occurrences, ware or other similar causes.

Data Protection

To ensure that retreats run smoothly, Soul & Trail need to use personal information (such as name, address, special needs, health conditions, dietary requirements etc.) provided by Clients to SoulfulTravel, and also pass on such information to other outfitters/guides or suppliers involved in the operation of the retreat. SoulfulTravel will apply appropriate security measures to protect such personal data and will only pass on data that is applicable to outfitters or suppliers responsible for the retreat. By completing the SoulfulTravel Retreat Booking Form, Clients consent to this information being transferred as required.

Liability

SoulfulTravel is not responsible for any improper or non-performance of any services forming part of the Contract which are wholly attributable to the fault of the Client, the unforeseeable or unavoidable act or omission of a third party unconnected with the provision of any services to be provided under the Contract; unusual and unforeseeable circumstances beyond the control of SoulfulTravel and/or the relevant supplier, the consequences of which could not have been avoided even if all due care had been exercised including (but not limited to) an event of force majeure; or any event which SoulfulTravel and/or the relevant supplier could not even with all due care have foreseen or forestalled.

In the event that SoulfulTravel is responsible for any death, injury or illness caused by the negligent acts and/or omissions of its suppliers of services which form part of the Contract then SoulfulTravel limits its liability.

Acceptance of Risk

The Client acknowledges that the nature of the retreat is adventurous and may involve a significant amount of personal risk. The Client hereby assumes all such risk and does hereby release SoulfulTravel from all claims and causes of action arising from any damages or injuries or death resulting from these inherent risks. At the time of payment, the Client is required to sign SoulfulTravel RELEASE OF LIABILITY, WAIVER OF CLAIMS, ASSUMPTION OF RISKS AND INDEMNITY AGREEMENT. Please read carefully.

Severability

In the event that any term or condition contained herein is unenforceable or void by operation of law or as being against public policy or for any other reason than such term or condition shall be deemed to be severed from this Agreement or amended accordingly only to such extent necessary to allow all remaining Terms and Conditions to survive and continue as binding.

Succesors and Assigns

These Terms and Conditions shall inure to the benefit of and be binding upon SoulfulTravel and the Client and their respective heirs, legal personal representatives, successors and assigns.

Applicable Law

The Contract and these Terms and Conditions are subject to the laws of Gran Canaria, Spain

Waiver of Booking and Conditions

These Booking Terms and Conditions may only be waived or amended by written mutual consent. When a Client completes, submits and makes the payment for booking their place for a retreat, they agree to accept all these conditions, and when the booking is accepted, Soul & Trail agrees to carry out the obligations as defined therein.

Updating out Terms and Conditions

Soul & Trail reserves the right to update and/or alter these terms and conditions at any time, and it is the Client’s responsibility to be familiar with them. The latest terms and conditions may be found on Soul & Trail’s  website.

If you have any questions or concerns, please email us at  info@soulfultravelcanaryislands.com